We empower oncologists and their patients with cutting-edge solutions that help them make informed treatment decisions together. Our software is designed to be accessible, user-friendly and efficient in solving big problems one step at a time. We keep MedixSpace solutions free for patients and affordable for clinicians.
Alexey has been working in IT solutions for over 20 years. His extensive background in healthcare IT consulting has given him a solid foundation for launching several MedTech projects, which are being successfully implemented by medical specialists across the world.
Sandra is an adept digital health enthusiast with a background in science, technology, and innovation management. Previously she has successfully launched several digital health projects – from local scientific ventures to huge regional programs covering public hospitals.
Jane has enriched our team with her diverse experience in news media, marketing and charity campaigns. She has been helping us pack our solutions and resources with the most engaging, high-quality content for patients and clinicians.
This Policy explains what information we, Medixspace B.V., process to provide our products and services and services of our partnering organizations.
This Policy covers the following of our products:
In this Policy, we also let you know your rights, so that you know how to control your privacy.
Medixspace B.V. is a 'controller' of your personal data. Personal data is any information we have that can identify you, such as your name, medical history, or credit card details. Being a 'controller' of personal data means that we're responsible for how personal data that we have access to is handled and what it's used for through this company. If you wish to exercise any of your rights, you should reach this company directly.
Below is the more detailed description of the information we process, by each of our product, and in general:
Below we describe what type of personal data we collect through our different products, when we collect it, and why we collect it, including the legal basis for processing. Where the legal basis for processing is indicated as “consent”, it means that we receive your explicit consent before collecting this information from you. You can withdraw the given consent at any time – refer to Section 7 “Your Rights” for details. In some processing cases we rely on our legitimate interests or the legitimate interests of a third-party, such as our users, where they are not outweighed by your interests or fundamental rights and freedoms. You have the right to object to, and seek restriction of, the processing based on legitimate interest – refer to Section 7 for more information.
Helping health research. We use your data for health research. For example, to better understand health behavior, disease risk or health outcomes. We aim to publish our research results in peer-reviewed journals or by working with academics. We may conduct research with partner organizations such as universities or other academic institutions. For this purpose, we may use any medical information contained in your medical documents.
We remove from this information any details that could identify you. This includes your name and contact information. Our research follows the Declaration of Helsinki ethical principles, which were developed by the World Medical Association.
We need your personal information to enter a contract with you and deliver services. We are contracting with you by means of а public offering, to which you agree by accepting our Terms and Conditions {insert a link}.
We also will be using this information to exercise your rights as a data subject – for example the right to delete your data (Refer to Section 7). Therefore, the information you give us must be accurate. If you give us information about yourself or another person, you're confirming that you're authorized to do so.
Helping health research. We use your data for health research. For example, to better understand health behavior, disease risk or health outcomes. We aim to publish our research results in peer-reviewed journals or by working with academics. We may conduct research with partner organizations such as universities or other academic institutions. For this purpose, we may use any medical information contained in your medical documents.
We remove from this information any details that could identify you. This includes your name and contact information. Our research follows the Declaration of Helsinki ethical principles, which were developed by the World Medical Association.
Technical information and analytics
When you visit our website or use our app, we may collect the following data, where this is allowed by your device or browser settings:
We work with other companies that provide us with analytics and advertising services. This is to:
We will never share neither your personal data, nor your health information with these third parties.
Credit and debit card information
If you make a payment on the app or site, your credit and debit card details are processed by a third-party payment provider. We don't store any of your credit or debit card information and we only keep details of the transactions on our secure servers.
Cookies
We also use 'cookies'. Cookies are files saved on your phone, tablet, or computer when you visit a website. They collect information about how you use the website and the pages you visit. We do not use cookies on your medical or health information. You can find out more about how we use cookies in our cookie policy {insert a link}.
Information from third-party services
You may connect your social media accounts, or your wearable device (like a smartwatch) with our services. If you choose to do this, we'll receive the following information about you from the third party:
If you use login details from third parties, they will also process your login data, and they are solely responsible for handling this.
Improving Medixspace’s functionality and usability
We use your health and medical information to improve our services, including our artificial intelligence algorithms. This helps us deliver better services to you and other Medixspace users.
We remove details that could identify you from this information, such as your name, address and contact details. These are called 'personal identifiers'.
If you have questions about the way your data has been handled, please contact [email protected].
Personal health and medical information
Your personal health and medical information are stored on secure servers.
If you've chosen a password or authentication method to access your user profile, you're responsible for keeping this password and/or authentication method confidential. Please don't share it with anyone.
We encrypt data transmitted to and from the website. Once we have your information, we use strict procedures and security features to prevent unauthorized access. We will take all precautions to make sure that your data is treated securely.
As mentioned before, we de-identify your medical data and store them separately from your personal data – to minimize the risks of exposure to personal health data theft. If you share with us digital copies of your medical documents, these documents may contain your personal information. We offer masking and other de-identification functionalities for processing your scanned documents. However, de-identification of such documents may not be possible if you choose to use another scanning apps which do not offer such feature. Also, medical providers may require that your medical documents are identifiable. To minimize the risks of personal data leakage we will always use encryption while transferring medical documents over Internet.
Credit and debit card information
We don't store any of your credit or debit card information. Payments are processed through a third-party payment provider that follows strict industry data security standards. These are known as Level 1 Payment Card Industry (PCI) data security standards.
Any payments you make are encrypted using SSL technology (which converts the information into code to stop fraud).
Where we store and process your data
Your data will be processed and stored inside the country or a region (i.e., European Union) where you are located. We enter into the contracts with our storage space providers, such as Amazon Web Services, in each country where we attract the clients and where we enter in the contract agreement with the clinics. These companies can only use your data based on our instructions and they cannot use the data for their own purposes. This storage will always be in line with applicable data protection lawful mechanisms (such as appropriate contractual terms) and subject to local privacy laws.
To be able to deliver our services to you as a patient we share your personal data with different organizations, i.e., medical providers, that you have chosen for your patient case review.
Medical services providers
Medical services providers that you have chosen for reviewing your case have access to your medical information via our platform during tumor board conferences.
These providers may be located in the countries different from the country where you are located, and in this case sharing your data with them falls under cross-border data transfer definition. This sharing will always be in line with applicable data protection lawful mechanisms (such as appropriate contractual terms) and subject to strict safeguards.
Patients
Personal data of medical professionals participating on behalf of medical providers in tumor board conferences are shared with the patients as described in Section 2.
Third-party services providers
If a third-party software is used for performing our services (for example, external data storage services or teleconferencing), the provider of that service may request some of your personal data, for example email address. We will pass this information to such provider. If you or medical provider wish the virtual tumor board conference to be recorded, the provider of the videoconferencing service will store this recording according to the Terms and Conditions of that provider’s services.
For further information on how we protect your data if we perform cross-country transfers, contact us by email at: [email protected].
Aggregated data
We may show on our website or share with our commercial partners data that do not personally identify you, but which show general trends. These are 'aggregated' data and not personal data. Such data might include, for example, the number of users of our service or trends in a particular location.
We will delete your personal data as per your request within 30 days after receiving such a request, provided that we are not legally obliged to keep it longer for various legal purposes. Refer to Section 7 to understand your rights regarding control over your personal information.
The deletion logs should be kept for a certain period of time because deletions may have to be proven in some cases. These could include, for example, data subjects or supervisory authorities requesting proof of the deletion of the relevant data. This period of time depends on the privacy laws of the country where our users reside.
If you want to see any of this information while we have it (in its 'retention period'), you can ask for it by emailing us at: [email protected].
You're in control of your personal information. Under data protection law, you have the right to:
To do any of these things, please complete our online webform.
Alternatively, please contact us at: [email protected] or:
Data Protection Officer
Medixspace B.V.
Maria Dermoutlaan, 5
Amstelveen
1187 VL The Netherlands
We'll ask you for a proof of identity. Data protection laws give us one month to get back to you.
We're regulated by the Dutch Data Protection Authority: Autoriteit Persoonsgegevens (AP). If you're not happy with any aspect of our data handling, you can complain to the ICO directly. You can contact them at:
Autoriteit Persoonsgegevens
Bezuidenhoutseweg 30
PO Box 93374
2509 AJ DEN HAAG
Telephone number: (+31) - (0)70 - 888 85 00
Fax: (+31) - (0)70 - 888 85 01
We might update this policy from time to time. If we make any important changes, we'll let you know, and give you the chance to review them.
If you agree to the changes, you don't need to do anything. Just keep using our services with the updated policy and we'll assume you are happy with the way we use your data.
If you don't agree to the changes, then you can stop using our services at any time.